Key Account Manager (m/f)
This is a full-time position based in Berlin
The Key Account Management team transforms ResearchGate’s business by growing revenue from ResearchGate’s most important clients, primarily Fortune 500 life-sciences companies.
Our Key Account Managers are responsible for growth through achieving and exceeding revenue targets by increasing spend among high-value clients, providing an exceptional customer experience, anticipating client needs, understanding their business, and delivering ResearchGate solutions that meet their objectives.
They work to meet client needs and deliverables according to proposed timelines, consistently exceeding expectations.
As the key interface between their client and internal stakeholders, the Key Account Manager will ensure campaign deadlines and objectives are met, negotiate contracts including scope of work, timeline of delivery and KPIs, and build and deepen client relationships beyond the scope of campaigns, including developing joint business plans.
The Key Account Manager will generate new business from existing clients across functions and geographies, assessing needs and identifying opportunities to upsell, resell and cross-sell, whilst sourcing and deploying industry intelligence and data including customer/user insights in order to improve client results.
Internally, the Key Account Manager is responsible for the management and reporting of data and forecasting to leadership, in addition to initiating and driving cross-functional projects and teams to achieve client objectives.
They are the source of truth for customer intelligence including the documentation of all key interactions, developing account plans and mapping, organizational charts, information relating to key stakeholders, short- and long-term objectives, activity planning, and forecasting. In addition, they report on pipeline, forecast, goals, and initiatives to leadership and key stakeholders.
The ideal candidate will have an outstanding record of exceeding revenue goals and growing high-value or high-potential accounts, with at least 5 years of sales, account, or key account management experience ideally gained in a B2B environment.
They have demonstrable exposure to analysing data and sales statistics, making data-driven recommendations and forecasting revenue, in addition to experience in achieving global account penetration in multinational clients.
With high levels of energy and drive, you will be a goal-oriented, organized, and proactive team player who is self-motivated and self-directed.
Your experience and success in previous roles will point to a strong customer service orientation with outstanding problem-solving and negotiation skills. Interpersonally you will possess strong communication and interpersonal skills with aptitude for building relationships. Previous experience in the life sciences or Ad Tech industry is preferred.
Our hiring process is uncomplicated. You'll be interviewed by the people you'll be working with, so you can quickly find the role that suits you best and start making an impact.
We’re located at the heart of Berlin, one of the most exciting cities in the world and a place where people from all walks of life feel welcome.
What we offer
• An energetic, international, and professional team who are passionate about changing the scientific industry for the better
• A dynamic company culture and the possibility to individually shape your own professional development and growth
• Flexible hours to accommodate different rhythms and family life
• Free daily lunches catering to a range of dietary requirements
• Healthy snacks and drinks, in-house yoga, ping pong and relaxation rooms
• Team activities such as BBQs, sports and cultural events
• An office located in the heart of Berlin-Mitte